Frequently asked questions.

We are based in Bur Dubai and serve clients across Dubai, Sharjah, Abu Dhabi and the Northern Emirates. Our engineers attend sites throughout the UAE for installation and support work.

Yes. For CCTV, access control, networking and office-setup projects we visit your premises free of charge, assess your requirements and provide a clear, itemised quotation. No obligation.

For standard installations we can usually survey within 1–2 working days and start shortly after you approve the quote. Larger projects are scheduled around your timeline to minimise disruption.

It depends on camera count, type and cabling. As a rough guide, a basic 4-camera setup starts from around AED 1,500–2,500 installed, while larger commercial systems are quoted per project. Try our price estimator for an instant indicative range, or request an exact quote after a free site survey.

A small office (4–8 cameras) is typically completed in a day. Larger warehouses or multi-floor offices take 2–5 days depending on cabling runs. We agree the schedule with you before work begins.

Yes. We supply SIRA-approved equipment and handle the compliance requirements for commercial premises in Dubai that fall under SIRA jurisdiction — including system design, installation and documentation.

Fingerprint is cost-effective and ideal for staff doors with stable teams. Face recognition is touchless and faster for high-traffic entrances, lobbies and sites where staff wear gloves. Many clients use a mix. Our biometric guide compares both in detail.

Yes. The biometric terminals we install can double as attendance systems and integrate with most HR and payroll platforms used in the UAE. Mention this during the site survey so we include the right software licensing.

Our Annual Maintenance Contracts include scheduled preventive visits, priority breakdown support with an agreed response-time SLA, remote support and regular health reports. Replacement parts and new installations are quoted separately. See our AMC explainer for full details.

AMC customers get priority response under a written SLA — typically same-day remote response with on-site attendance to match the agreed tier. Non-AMC customers are supported on a best-effort basis. For urgent issues, WhatsApp us or call (04) 359 4874.

Yes. We supply genuine products through authorised channels — Hikvision, Dahua, SonicWall, Sophos, Cisco, HP, Dell, Lenovo, Microsoft, Logitech, Yealink and others — all with manufacturer warranty. We never supply grey-market stock.

Our catalogue covers firewalls (SonicWall, Sophos, Fortinet, Cisco, Check Point), servers and PCs (HPE, Dell, Lenovo), CCTV and access control (Hikvision, Dahua), Microsoft software and licensing, and video conferencing (Logitech, Yealink). If you need something else, ask — we source to order.

Three ways: use our price estimator for an instant indicative range, send the quote request form with your product or project details, or WhatsApp us directly. We usually reply the same working day.

It gives an honest indicative range based on typical UAE market rates — useful for budgeting. Every site is different (cabling distances, existing infrastructure, access conditions), so the final fixed quote always follows a free site survey.